Shipping & Returns
Please inspect merchandise upon delivery and report any damage or shortage within five days by calling the Sales Department at 1-800-323-8265. All items are priced FOB Waukesha, WI 53186 or manufacturer location shipping point, at the discretion of Interstate Pump & Tank. Shipping charges are extra, and will be added to cart/invoice at Check Out.
Orders for in-stock items will normally ship the same day or next day. We strive to use UPS wherever possible to keep cost down. UPS cannot deliver to P.O. Boxes but we can offer shipments via the United States Postal Service upon request. If another type of carrier is desired, please indicate the company and an account number that we can bill for this service.
Partial Delivery: We reserve the right to make partial shipments. Invoices covering those shipments should be paid when they fall due.
No returns will be accepted after 20 days of receipt, with exception to warranty items. Returns must be received in resalable condition, delivered new and in original packaging, with exception to warranty claims. All returns are freight pre-paid by the customer and may be subject to a 25% restocking charge. RETURN MERCHANDISE requires a Return Goods Authorization (RGA) number assigned by Interstate Pump & Tank prior to customer shipment.
RGA Return Goods Authorizations are obtained by calling 1-800-323-8265. Call and speak to a member of our Sales Department. Please be prepared to provide the following information:
- Invoice or Order Number
- Item Numbers
- Your Contact Information
Returns will not be accepted without an RGA number. All packages must be clearly marked with the RGA Number. Items returned to Interstate Pump & Tank without proper documentation will be subject to a restocking charge of 25%. Returns caused by customer ordering errors will be charged round trip freight, and a 25% restocking charge. We are more than happy to send out vendor literature before you place the order if you are unsure of a product's capabilities. Orders CANCELLED after shipment subject to round trip freight charges. Cancellations charge on MTO (made to order) items is 25%.
For WARRANTY ITEMS, once the item has a positive warranty determination, are placement, repair or credit will be issued at the Manufacturer’s discretion. Credit or replacements will be issued when goods are received, inspected and the item(s) is approved by JME or once credit is received from Interstate Pump & Tank or the manufacturer.
THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN INTERSTATE PUMP and TANK, INC. AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF WISCONSIN AND THE UNITED STATES OF AMERICA.